Golbat Privacy Policy

1 Introduction

Welcome to Golbat. We are committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Golbat collects, uses, stores, and protects your personal data when you visit golbat.vip, use the Golbat mobile app, or interact with our customer support team.

At Golbat, we understand that privacy is not just a legal requirement — it is a matter of trust. Bangladesh players share sensitive personal and financial information with us, and we take that responsibility seriously. Every decision we make about data handling is guided by the principle of doing what is right for our players.

This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together, these documents form the full agreement between you and Golbat. If you have any questions about how we handle your data, contact us at [email protected] at any time.

2 Data We Collect

Golbat collects only the personal data that is necessary to provide our services, verify your identity, process your transactions, and comply with our legal obligations. Below is a summary of the categories of data we collect.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where required for responsible gaming purposes (for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion).

3 How We Collect Your Data

Golbat collects your personal data through the following channels:

• Direct interactions — when you register an account, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automated technologies — when you use the Golbat website or app, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies.
• Third-party sources — we may receive data about you from identity verification providers, payment processors, and fraud prevention services where necessary to verify your identity or protect the integrity of our platform.

4 How We Use Your Data

Golbat uses your personal data for the following purposes. For each purpose, we rely on a specific legal basis — either your consent, the performance of our contract with you, our legitimate business interests, or a legal obligation.

• To create and manage your Golbat account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To provide customer support and respond to your enquiries.
• To send you important account notifications, such as transaction confirmations and security alerts.
• To send you marketing communications about Golbat promotions and new games — only where you have given your consent.
• To monitor your gaming activity for responsible gaming purposes and apply any limits or restrictions you have requested.
• To improve the Golbat platform, fix bugs, and optimise the user experience.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements.

Golbat does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. If we ever use automated decision-making in a way that affects your account, we will inform you and provide a way to request human review.

5 Sharing Your Data

Golbat does not sell your personal data. We share your data only in the following limited circumstances, and always with appropriate safeguards in place.

• Payment processors — bKash, Nagad, Rocket, and other payment service providers receive the financial data necessary to process your transactions.
• Identity verification providers — we use trusted KYC (Know Your Customer) service providers to verify your identity and age. These providers are bound by strict confidentiality obligations.
• Fraud prevention services — we share technical data with fraud detection providers to protect the security of the Golbat platform and our players.
• Regulatory and law enforcement authorities — we may disclose your data to relevant authorities where required by law, for example in response to a court order or regulatory investigation.
• Business transfers — in the event of a merger, acquisition, or sale of Golbat's business, your data may be transferred to the new owner. We will notify you of any such transfer and your rights in relation to it.

6 Cookies and Tracking Technologies

Golbat uses cookies and similar tracking technologies on our website and app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use our platform.

We use the following types of cookies:

• Essential cookies — required for the Golbat platform to function. These cannot be disabled. They include session cookies that keep you logged in and security cookies that protect against fraud.
• Analytics cookies — help us understand how players use Golbat, which pages are most popular, and where we can improve. We use anonymised data for this purpose.
• Preference cookies — remember your settings and preferences, such as your preferred language or display settings.
• Marketing cookies — used only with your consent to deliver relevant promotional content. You can opt out of marketing cookies at any time through your browser settings or account preferences.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Golbat platform. For more information about managing cookies, refer to your browser's help documentation.

7 Data Security

Golbat takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and Golbat is encrypted using SSL/TLS protocols.
• Sensitive data, including passwords and financial information, is stored in encrypted form.
• Access to personal data within Golbat is restricted to authorised personnel on a need-to-know basis.
• We conduct regular security audits and vulnerability assessments of our platform.
• Our systems are monitored 24/7 for suspicious activity and potential security incidents.

Despite our best efforts, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect that your Golbat account has been compromised, please contact us immediately at [email protected]. We will investigate and respond promptly.

8 Data Retention

Golbat retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods depend on the type of data and the purpose for which it was collected.

• Account data — retained for the duration of your account and for up to 5 years after account closure, in line with standard regulatory requirements.
• Financial transaction records — retained for a minimum of 5 years after the transaction date, as required by anti-money laundering regulations.
• Identity verification documents — retained for the duration of your account and for up to 5 years after closure.
• Customer support records — retained for up to 3 years after the last interaction.
• Marketing preferences — retained until you withdraw your consent or close your account.

When data is no longer required, Golbat securely deletes or anonymises it. We do not retain personal data for longer than necessary. If you would like more information about our specific retention periods, contact us at [email protected].

9 Your Privacy Rights

As a Golbat player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of access — you can request a copy of all personal data Golbat holds about you.
• Right to rectification — if any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — you can request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to object — you can object to our processing of your data where we rely on legitimate interests as our legal basis.
• Right to withdraw consent — where we process your data based on consent (for example, for marketing), you can withdraw that consent at any time.

Exercising your privacy rights will not affect your ability to use the Golbat platform, except where the right you exercise (such as erasure) requires us to close your account. We will always explain the implications before taking any action that affects your account.

10 Children's Privacy

Golbat is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a person under 18 has registered an account or provided personal data to Golbat, we will immediately close the account, delete all associated data, and report the incident to relevant authorities where required by law.

If you are a parent or guardian and believe that your child has registered at Golbat or provided us with personal data, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

11 Changes to This Policy

Golbat may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players via email or in-platform notification before the changes take effect.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this policy periodically. Your continued use of Golbat after any changes constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Golbat handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

You can also visit our FAQ page for answers to common questions, or read our Terms and Conditions for the full legal framework governing your use of Golbat.